I would give this business no stars if it were possible. I decided to support a small town business and skip Walmart. Well, I'm in Walmart now anyway.
When I entered this business both the employees at the desk gave me a puzzled look. I was greeted cheerfully and offered assistance. I only want to get the screws on my son's glasses tightened. I informed the employees that we were here for adjustments. A male employee asked me what was wrong with the glasses. Huh?!
In the not so distant past when you entered an eyeglass store asking for adjustments an employee would ask you to put on your glasses, check them, and proceed to tighten screws, clean them, and etc. I was puzzled at this point, and I showed him the loose sides. I was asked if I was a patient. When I answered no, I was given a form to fill out and told that I would have to pay $10. They weren't even sure if it would be $10.
I immediately informed the employees that I would go somewhere where the adjustments are free i.e. ANY other eyeglass place (Pearl, Lens Crafters, Walmart, Macys, For Eyes). He informed me that usually the warranty is handled by wherever you purchased the glasses and that EVERY place is different. No it isn't. I've been doing this since the late '80s/early '90s. Epic fail Levin Optical.
We went to Walmart (RIP Small Town USA) and got the screws in the arms tightened and the glasses thoroughly cleaned. I really wanted to start a relationship with this place. Now my son wants to purchase his new pair of glasses from Walmart. Ugh!